Client Services Officer

•      Global Financial Services organisation, Sydney CBD
•      Client Services & Management role 
•      Excellent Culture & Progression Opportunities

Client Details
My client is a Global Financial Services organisation specialising in corporate banking, retail banking, institutional banking, wealth management and asset management.
They are seeking a motivated Client Services Officer to join their business, located in Sydney CBD.

Description 
In this high-profile role, you will provide frontline client service throughout the client life cycle.

Responsibilities include:

• Manage client enquiries
• Handle all account management related enquiries (bank statement / balance check / update of Board Resolution)
• Assist with monthly Cash Management billing invoices
• Provide feedback on missed deals to business lines
• Single point of contact for E-banking clients 
• Provide E-banking support (Connexis Cash, Trade, Supply Chain, Centric, Cortex Deposit)
• Communicate with client before dormant account is closed/maintained
• Track & monitor client’s request until full closing
• Facilitate Term Deposit requests 
• Interface between the Client and internal teams

Profile
To be successful, you must have:

• 1-2 years prior experience as Client Services Officer within Financial Services
• Minimum 2-3 years experience in Corporate Banking processing environment
• Tertiary studies in the Banking / Finance Industry
• Knowledge of Client agreement format and type of content (letter of Offer for instance)
• Previous experience providing Client Support via services centre, call centre
• Knowledge of Corporate Banking products & payments
• Excellent communication skills

Job Offer
The salary on offer for this role is $75k to $80k base + super.

Please send your CV to Neha Jain on nehajain@future-you.com.au or apply directly.