Operations Manager - Vendor Management

  • Critical Project requirement - three months but potentially longer
  • Operations Manager - manage all vendor relationships, holding to account against SLA whilst encouraging efficient operations
  • Valued and Critical public service 
  • Task-force mindset - must be ready to roll up sleeves and get stuck in. 

Client Details

Operating within the health sector, our client is a highly regarded agency that provides a critical service to the Australian community. 


A critical task-force is seeking to appoint a competent Ops Manager into the project asap to manage deliverables of the project and oversee the relationships and contractual obligations of outsource partners:

  • Work with partners and business re important planning, and strategy decisions
  • Develop, implement and review operational policies and procedures in line with 
  • Oversee budgeting, forecasting, reporting, planning, and auditing
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
  • Ensure governance guidelines followed
  • Work with program lead to determine mission, and plan for short and long-term goals
  • Identify and address problems and opportunities for the project
  • Build alliances and partnerships with outsource partners
  • Track outputs V agreed SLA with 9 partners  
  • Produce vendor reports for leadership 
  • Work closely with partners to trouble-shoot any operational issues to achieve daily target


To be successful in this application YOU MUST have extensive experience in:
  • Operations management 
  • Vendor management / Contracts management 
  • Health Sector knowledge
  • Managing relationships and working strategically with multiple stakeholders to achieve desired outcome
  • Reporting capability
  • Forecasting experience within a contact centre environment
  • Financial forecasting experience

Job Offer

  • Immediate start
  • High paced, critical, exciting project
  • Engagement with multiple providers
  • Reputable organisation 
  • Competitive hourly rate

Contact details - ONLY RELEVANT applications will be considered - Ashley Duffy - 9195 2953