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Customer experience / Human center design lead

•  Greenfield role to make your own

•  Forefront of human centre design

•  Number 1 in their Industry 

Client Details

Our client is the number one lender in the market and are on the path of making sure the customer is first in everything they do and every touch point during the journey. As this is a greenfeilds role we are looking for someone not only with the strategy and ideas but the execution.This is the opportunity to make a huge impact embedding the methodology into the very fabric of the organisation in a Human centred design role 

Description 

  • Design and lead the research into understanding customer mindsets and drivers
  • Analyse and package existing research and business cases
  • Create playbook for how to conduct research and use this for strategic planning
  • Support all tech projects to deliver the CX vision
  • Facilitate and design workshops for future product and service identification
  • Lead cross functional teams across digital, comms, training, channel, data and tech

Profile

You have lead and run transformational strategic projects with not only highly strategic but also practical hands on experience in designing principles at a high level. You have exceptional stakeholder management and influencing skills with the ability to take internal stakeholders on the journey to becoming true believers.  Excellent communication skills are a given. Ideally you have a history and qualifications in business strategy, change management, research and design.

Job Offer

On offer is the opportunity to really make a mark in a greenfield position. This is the way of the future for all organisations to embrace the customer first sentric mindset and you could pioneer significant change in this organisation. On offer is a role in the vacinity of $200k Please apply now and once your CV is sent feel free to contact Lisa Chesterman if you require further information on 91952347