Technical Support Analyst

• Technical Support Analyst 
• Entry level candidates welcome to apply
• Fun and social office environment - CBD

Description
 

• Answering customer phone calls or chat messages, asking questions and gathering information to quickly resolve issues.
• Researching a customer’s technical issue, using your software product knowledge to help correct a problem, or escalate to a client technical resource.
• Managing customer expectations regarding estimated response times for issue resolution.

Profile

• 1+ years experience within a similar role
• You are energetic and enjoy working in a fast-paced environment
• You are confident and love sharing success with your team
• You take ownership of your work and continuously strive for improvement
• Excellent communication skills required. 

Job Offer

This is a permanent full time position at an exciting, forward thinking, global organisation

Contact Details - Waqas Kidwai - 02 9195 2921