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Executive General Manager - Hospitality & Industries

  • Senior executive position reporting directly to CEO
  • National coverage
  • Can be based in Sydney or Melbourne 

 About our client
Spotless is an iconic Australian company and brand that has operated across Australia and New Zealand for over 73 years.  Now forming a Division of the Downer Group, Spotless is part of an exciting company that supports the creation of smarter cities and smarter solution across their diverse portfolio.  
 
 About the role
This position is a Senior Leadership position within the Spotless Division.  This role will provide leadership, strategic direction and management oversight of the following businesses in the Hospitality & Industries sector:

  • Recreation, Entertainment, Sport and Tourism at iconic venues;
  • Integrated Facilities and Asset Management for private sector customers;
  • Resources – Villages and Facilities Management;
  • Food Innovation; and 
  • Centres of Excellence for Security, Cleaning & Hospitality.

This role oversees a large revenue base of $750M and a workforce of over 10,000 people with geographic reach across Australia.  The business areas are a core part of the Spotless business and their success is critical to the overall success of the overall Spotless group and brand.  
 
This is a dynamic and fast-moving portfolio, with blue chip clients and a focus on modern, innovative food and hospitality offerings and integrated facility and asset management solutions.  
 
The EGM Hospitality & Industries, has accountability for the Line of Business and contributing to the profitability of the Spotless Group.  The focus on the role is to drive improvements in the way each of the businesses are managed in order to:

  • boost financial performance,
  • be customer-centric,
  • develop a collaborative and performance-driven leadership team,
  • create a vibrant hospitality culture across Australia.

 
This role will work closely with the CEO and the CFO to ensure financial outcomes are met and will be a key member of the Spotless Senior Executive Team. You will also work closely with the EGM, Strategy & Growth to develop an improved growth strategy and enhanced customer focus.  
 
Whilst customer retention is a key part of this role, new business and new customers are critical to future success.
 
There will also be a strong focus on building a great leadership team to support the EGM and deliver the Hospitality & Industries strategy.  This will involve nurturing existing talent and driving the right culture and behaviours to ensure energised and engaged workplaces.  
 
A focus on driving ‘Zero Harm’ across the workforce will also be a critical focus of this role.
 
This role will be required to drive improved collaboration between the sectors in order to provide better experiences and more co-ordinated outcomes for all customers.
 
 
About the ideal candidate 
You will be an experienced and highly qualified executive candidate already.
 
You will come from a customer centric environment with the relentless determination to ensure that customer satisfaction and delight  is always at the core of all decision-making. 
 
Coming from either a direct competitor in an equally senior position or from a related hospitality, leisure or retail business, you will have vast experience from within a senior executive role of driving successful outcomes for both the business and your people. 
 
You will have a natural passion for food and hospitality. Whilst you may not come directly from that work industry – your interest in food, global food-trends and lifestyle must be evident. 

Your knowledge also across Facilities Management, will be  strong. A key focus of this role is also delivering client-solutions across cleaning and security; being at the forefront of how facilities and asset management is delivered.

Your customers will trust you to manage their assets, from single sites, large campuses through to a national portfolio, in some cases with full operational responsibility across all FM service lines. From long term planning to day-to-day services, your aim will be to make your client’s facilities smarter, greener, safer and more efficient.

This is a national role with national coverage. You can be based anywhere, but a strong preference is given to Sydney or Melbourne. There is significant travel required for this role. 
 
The key attributes that the ideal candidate will possess: 

  • Strong commercial acumen
  • Values driven leader
  • Demonstrated ability to deliver strategic insight and deliver change
  • Deep experience and understanding of customer driven organisations
  • Experienced people leader with ability to build talented and successful teams
  • Ability to communicate clearly and confidently both verbally and in written form
  • Strong personal initiative and drive

 
Having just the technical skills and capabilities to deliver on this role will not make you a successful candidate. We are searching for an individual who has a true and genuine interest in running a business through the lens of Purpose and Values.  We are hiring today but looking for the leadership skills of the future. 
 
 
How to apply
To apply for this role, please send your resume to Richard Wynn at FutureYou Advisory by hitting the APPLY button. Please note that CVs emailed directly will not be considered, and due to anticipate high volumes of applicants, no telephone briefings will be available beforehand.
 
There is a compulsory 20-minute on-line application process that will be emailed to all candidates once their CV has been submitted. Your application will only be considered, once this on-line process is complete. 
 
Please note; this is a retained and exclusive assignment to FutureYou Advisory. All direct and third-party applications to Spotless will be forwarded directly to FutureYou Advisory for consideration.