Customer Service Representative

• Customer Service Representative
• Market leader - global platform
• Opportunity to grow within an inclusive business
• North Ryde location

Client Details

Located in the North Ryde area, our client is a leading organisation that operates on a global platform and is renowned for their innovative and life-changing products.

Description 

The Customer Service Representative is a member of a team responsible for service excellence with efficient, effective processing of customer orders to enable correct purchase, invoicing and delivery of product to customers. The core responsibilities are as follows:

• Facilitate the correct and timely delivery and invoicing of products and the processing of credit notes by entering data accurately within business systems
• Continuously access information sources, communications and training to update knowledge
• Actively participate in the identification and development of service level improvements
• Liaise closely with the sales teams to provide high quality information regarding sales opportunities, customer complaints or competitor behaviour
• Interprets and communicates relevant pricing/ policy / procedures / changes to customers and staff, ranging from basic enquiries to more complex enquiries including warranty enquiries and rebates
• Achieve individual and department quality, service and efficiency KPIs which include call pick up time, order entry accuracy and order processing time.

Profile

• Two years Customer Service or Call Centre experience
• SAP experience preferred
• Accurate and quick data processing skills
• Excellent verbal, written and interpersonal communication skills 
• Problem solving skills
• Ability to work unsupervised and manage a challenging workload
• Customer centricity and the maturity to to explain complex matters in an appropriate, clear and concise manner
• Proven accuracy and precision and the ability to priorities tasks to meet strict deadlines

Job Offer

• Permanent opportunity
• Global brand
• Upskilling opportunity to learn new products and train on new systems
• Inclusive and collaborative team environment
• Location near to public transport
• No sales involved  

Contact details - Ashley Duffy - 91952953