- Customer Service Representative
- Market leader - global platform
- Opportunity to grow within an inclusive business
- North Ryde location
Client DetailsLocated in the North Ryde area, our client is a leading organisation that operates on a global platform and is renowned for their innovative and life-changing products.
Description The Customer Service Representative is a member of a team responsible for service excellence with efficient, effective processing of customer orders to enable correct purchase, invoicing and delivery of product to customers. The core responsibilities are as follows:
- Facilitate the correct and timely delivery and invoicing of products and the processing of credit notes by entering data accurately within business systems
- Continuously access information sources, communications and training to update knowledge
- Actively participate in the identification and development of service level improvements
- Liaise closely with the sales teams to provide high quality information regarding sales opportunities, customer complaints or competitor behaviour
- Interprets and communicates relevant pricing/ policy / procedures / changes to customers and staff, ranging from basic enquiries to more complex enquiries including warranty enquiries and rebates
- Achieve individual and department quality, service and efficiency KPIs which include call pick up time, order entry accuracy and order processing time.
Profile- Two years Customer Service or Call Centre experience
- SAP experience preferred
- Accurate and quick data processing skills
- Excellent verbal, written and interpersonal communication skills
- Problem solving skills
- Ability to work unsupervised and manage a challenging workload
- Customer centricity and the maturity to to explain complex matters in an appropriate, clear and concise manner
- Proven accuracy and precision and the ability to priorities tasks to meet strict deadlines
Job Offer- Permanent opportunity
- Global brand
- Upskilling opportunity to learn new products and train on new systems
- Inclusive and collaborative team environment
- Location near to public transport
- No sales involved
Contact details - Ashley Duffy - 91952953
- Location
- East Ryde
- Salary
- $65700 per annum
- Job Type
- Permanent
- Ref
- BH-9598
- Posted
- over 1 year ago