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Customer Service Representative

  • Customer Service Representative
  • Market leader - global platform
  • Opportunity to grow within an inclusive business
  • North Ryde location

Client Details

Located in the North Ryde area, our client is a leading organisation that operates on a global platform and is renowned for their innovative and life-changing products.

Description 

The Customer Service Representative is a member of a team responsible for service excellence with efficient, effective processing of customer orders to enable correct purchase, invoicing and delivery of product to customers. The core responsibilities are as follows:

  • Facilitate the correct and timely delivery and invoicing of products and the processing of credit notes by entering data accurately within business systems
  • Continuously access information sources, communications and training to update knowledge
  • Actively participate in the identification and development of service level improvements
  • Liaise closely with the sales teams to provide high quality information regarding sales opportunities, customer complaints or competitor behaviour
  • Interprets and communicates relevant pricing/ policy / procedures / changes to customers and staff, ranging from basic enquiries to more complex enquiries including warranty enquiries and rebates
  • Achieve individual and department quality, service and efficiency KPIs which include call pick up time, order entry accuracy and order processing time.

Profile


  • Two years Customer Service or Call Centre experience
  • SAP experience preferred
  • Accurate and quick data processing skills
  • Excellent verbal, written and interpersonal communication skills 
  • Problem solving skills
  • Ability to work unsupervised and manage a challenging workload
  • Customer centricity and the maturity to to explain complex matters in an appropriate, clear and concise manner
  • Proven accuracy and precision and the ability to priorities tasks to meet strict deadlines

Job Offer

  • Permanent opportunity
  • Global brand
  • Upskilling opportunity to learn new products and train on new systems
  • Inclusive and collaborative team environment
  • Location near to public transport
  • No sales involved  


Contact details - Ashley Duffy - 91952953