IT Operations Manager

Client Details

Retail Organisation
IT Operations Manager will have overall responsibility for the daily operations and maintenance of the organisations IT’s infrastructure, including all programs, systems, hardware and software. You will conduct troubleshooting when necessary, as well as maintain technical documentation, configuration procedures, best practices, network security and compliance, and constantly seek to improve current support practices that will result in a better, faster experience for the organisation. Be responsible for:
  • Plan, develop and direct the introduction and operation of IT systems and their development, maintenance and operating priorities
  • Plan and coordinate all investigations, feasibility studies and surveys of proposed and existing systems and applications for agreement with key stakeholders
  • Oversee the selection, installation and use of computing equipment and software
  • Maintain an up to date knowledge of new equipment and systems
  • Oversee internal and external delivery teams, ensuring prompt and efficient service and high levels of customer satisfaction
  • Monitor operations and develop improvements
  • Act as 3rd level support for all helpdesk calls, ensure all issues are resolved in timely manner
  • Maintain, monitor, improve and support networks (LAN/WAN), hardware (servers, desktops, mobile devices), software, phone systems, websites, backups, archiving, storage and disaster recovery
  • Ensure network and systems availability, reliability, capacity, uptime and provide feedback on opportunities for scalability
  • Assist in the planning and implementation of additions, deletions and major modifications to the network as required
  • Ensure server and client security patching on a regular basis
  • Select and manage ongoing relationships with external vendors and agencies
  • Lead by example – support, coach, motivate and engage the team to be high performers and reach company and team goals
  • Adopt a collaborative approach to performance and development, setting targets and objectives and plans for building competency and increasing skill and knowledge

  • Excellent knowledge of Microsoft’s on premise and cloud environments, Windows Server, Active Directory, Office 365, Azure
  • Experience with Amazon Web Services
  • Experience in complex ERP applications: financials, CRM, NetSuite very advantageous
  • Business Intelligence and Database management; visibility, optimisation
  • Experience in IT in multi-site operations: communications, WAN
  • IT Security
  • Relevant senior business analysis and IT experience
  • Proven experience in a similar role
  • Proven commercial acumen
  • Excellent verbal and written communication skills
  • Good service ethic, a strong customer focus along with excellent problem solving skills
  • Able to multi task and prioritise in an ever-changing and fast paced environment
  • Flexible and adaptable, highly organised and timeline drive
  • Strong leadership and management skills
  • Negotiation and Vendor management skills
  • ITIL certified
  • Project management qualifications desirable (Prince2)
Job Offer

Our client offers a flexible working environment and an extensive range of well-being and benefit offerings.
Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Corin Roberts in our Sydney office on (02) 9195 2929