IT Operations Manager

Client Details

Leading Retail Fashion


IT Operations Manager will have overall responsibility for the daily operations and maintenance of the organisations IT’s infrastructure, including all programs, systems, hardware and software. You will also ensure 24 x7 system availability and conduct troubleshooting when necessary, as well as maintain technical documentation, configuration procedures, best practices, network security and compliance, and constantly seek to improve current support practices that will result in a better, faster experience for the organisation. Be responsible for:

  • Identifying areas for improvement to meet business objectives
  • Maintain Disaster and Business Recovery processes
  • Managing vendors, third party systems, hardware and infrastructure related projects
  • Help building and maintaining trust in IT across the organisation
  • Leading and mentoring the IT team
  • Ensuring a highly secure and reliable corporate network and cloud environment
  • Highly developed skills across VMware, AD, Citrix, SAN, LAN, Wi-Fi
  • Act as a 3rd level helpdesk escalation point and support the day to day IT operations

  • MCSE and Tertiary qualifications in IT
  • Project management qualifications such as Agile would be advantageous
  • 3+ years’ experience in a similar role in a fast-paced technical environment
  • Database (MS SQL) knowledge and understanding advantageous
  • Good orientation in hardware infrastructure and virtualization technology (Cisco/Aruba/Dell/VMWare/SAN/Citrix)
  • Be responsible for the daily operations and maintenance of the IT infrastructure
  • Able to work autonomously as well as collaboratively with minimum supervision
  • Excellent verbal and written communication skills, interpersonal, problem-solving and time management skill
  • Excellent customer facing experience involved with the onboarding of customers
  • Hands on current technical experience

Job Offer

Supportive, fast paced and innovative culture. Please send your CV through and call Corin on 9195 2929.