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Senior Service Desk Engineer

Description

As a Senior Service Desk Engineer you will work within Service Desk processes to maintain high-quality service delivery, and recommend opportunities for process improvement. Be responsible for:
  • Provide a high level of customer service in the provision of Service Desk services
  • Log and process Incidents & Requests according to Service desk processes
  • Establish effective customer communication and relationship as an integral part of delivering high quality services
  • Provide Level 1,2 and some level 3 Incident investigation, analysis, diagnosis and resolution
  • Manage Service Levels for assigned work
Profile

To be successful in the position available our client requires:
  • Demonstrated strong customer service focus
  • Self-motivating personality, demonstrated business discipline, and demonstrated desire and drive to achieve excellence in client service
  • Ability to establish rapport and communicate technical issues effectively to those who range from little technical ability to high technical expertise
  • Experience in diagnosis and resolution of issues with relevant business software
  • Ability to manage SLAs
  • ITIL training / qualifications
Job Offer

Our client offers a competitive remuneration package, flexible working environment, career development, and an extensive range of wellbeing and benefit offerings.
 
Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Corin Roberts in our Sydney office on (02) 9195 2929