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Broker Support Consultant

  • Reputable business with a solid team culture and emphasis on supporting organic growth
  • CBD location
  • Up-skilling opportunity
  • $66,000 package

Client Details

A leading player within the financial services industry, our client prides itself on their brand and their reputation for excellence in service delivery. 
 

Description

Our client is seeking to appoint an experienced, dynamic and competent Broker Support Consultant into the team, someone who will provide outstanding customer experiences to brokers. This is a business critical position and is crucial to business performance by way of providing operational and system support to ensure quality resolution of broker enquiries. To this end, the Broker Support Consultant will liaise cross-functionally with all business units.

The core responsibilities are as follows but not limited to the following:

  • Respond to and resolve broker enquiries via self-service case logging, web-chat, phone calls and email within agreed time-frames
  • Provide timely answers to questions raised by the Broker Community 
  • Provide functional and technical user support to brokers and stores on systems, processes and technology within the Aussie environment
  • Liaise with relevant internal and external teams for additional information to resolve specific enquiries
  • Escalate cases to te relevant parties where required to resolve technical issues 
  • Assist brokers in structuring loans for specialised lending 
  • Maintain CRM and ensure data integrity
  • Provide effective education and information on best practice use of broker systems and technologies 
  • Continuous improvement of processes, knowledge, systems and self-service capabilities to reduce broker cases.
  • Develop peer, cross-functional and cross-business relationships to maximise best practice sharing and deliver customer-centric functional and technical support
  • Undertake training or other learning activities on assigned subject matter related to services and systems supported by the Broker Support services

Profile

To be successful in the application, you will have had experience within financial services and in particular with the mortgage lending process. To enable you to thrive in this position, you will demonstrate:

  • Self-motivation 
  • Experience in a similar function
  • Aptitude for learning new systems and processes
  • Knowledge of the home-lending process
  • Genuine understanding and passion for the support function
  • An innate ability to work cross-functionally, developing relationships with all areas of the business and with brokers
  • Solid work ethic
  • Reliability 

Job Offer

This is an excellent opportunity for a competent individual to join a dynamic, high performing team. Our client can offer:

  • An up-skilling opportunity to enhance IT skills (all training provided)
  • Exposure to different business units
  • Sociable team culture
  • High performing environment that financially reward successes
  • Organic growth
  • Permanent opportunity
  • $66,000 package
  • CBD location
 

Contact details - Ashley Duffy 9195 2953