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Operations Manager

  • Global footprint
  • Innovative market leader
  • Transformation role


Client Details

Our client is a market leader in cutting edge & innovative measurement equipment with a global brand presence. Supporting millions of professionals allover the globe our client want to deliver the very best in service and accuracy. 

Description

A customer service focused and driven Operations Manager to join their leadership team. The successful candidate will be expected to lead from the front of the business, while using his/her exceptional people management skills to lead an ambitious team. The role entails overseeing the customer service/technical and warehouse departments. The successful candidate will report directly into the Managing Director.


Profile

  • Manage the delivery of operational services
  • Managing customer relations including the supervision of inbound calls and email queries with general Customer Service enquiries including product, price, availability and lead times
  • Order Management, including warranty related orders, customer’s Request For Quotes (RFQs) etc
  • Responsible for update and upload of Pricing and Discount Matrix in Oracle (Oracle QP Module)
  • Act as an information source on status of factory and customer backlogs, product returns, replacements, and inbound and outbound shipment delivery schedules
  • Communicate, interact, liaise, and coordinate with Australia/International Order Admin, Service, factory planners, Inventory & Costing, Oracle, Warehouse and Finance Teams, on a daily / regular basis, to ensure continuous supply of product and services, meeting demand, OTD, and stocking level requirements
  • Act as an information source on status of factory and customer backlogs, product returns, replacements, and inbound and outbound shipment delivery schedules
  • Responsible for driving Oracle OM-generated B2B, Internal Requisitions and Purchase Orders, Min/Max Levels, and Re-Order Point (ROP) of products, demos, parts, and marketing promotional items based on Demand, Funnel, Marketing Initiatives, and Stock Level requirements
  • Manage backlogs to ensure appropriate supply and inventory levels are maintained
  • Responsible for developing efficiency and cost reduction strategies
  • Provide weekly and/or monthly management reports detailing shipment forecasts, backlog, project gross profit results, customer service and compliance
  • Maximising on-time deliveries and ensuring a proactive resolution of delivery issues
  • Coaching, mentoring and performance managing the customer service and operations teams
  • Any other ad hoc tasks as and when directed by supervisor


Job Offer

  • At least 5 years’ experience in Operations, Sales Support, Customer Service, Order Management, Supply Chain, and Logistics
  • Degree Qualification in Business, Supply Chain, or Operations
  • Demonstrated experience in maintaining cost effective strategies
  • Strong organisational skills
  • Sound knowledge of OH&S principles and legal responsibilities
  • A proven ability to use spreadsheets, word-processing, presentation, database and management information systems including Oracle
  • Experience in ERP systems such as Oracle or SAP desirable. Advanced MS Excel Skills
  • Self-starter prepared to take the initiative, get their hands dirty and be accountable
  • Strong interpersonal skills and the ability to interact with distribution partners, customers, suppliers etc


David Glass

Mob - 0421 451 709
Dir - 02 9195 2385
davidglass@future-you.com.au