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Customer Service & Sales Administrator

  • Award-winning Australian Retailer with international presence
  • Multifaceted role - Customer support, logistics & order processing
  • Great culture with a fun and collaborative team

Client Details

FutureYou have partnered with an award-winning Australian Consumer Goods Retailer with a strong international presence and still expanding. They are seeking an experienced and passionate Customer Service & Sales Administrator to join their team as soon as possible.


Description
  • Order entry, Excel upload and online order upload
  • Problem solve all issues in relation to delivery/invoicing
  • Liaise with 3PL suppliers and Consignment note upload
  • Office maintenance – Maintain tidy office space & purchasing office supplies
  • Securing payments from pre-paid accounts
  • Manage Open orders in NetSuite
  • Record notes in customer files to establish a history of events/happenings
  • Backup person to answer phones if consumer customer service is unavailable
  • Create new accounts and Trade reference checks
  • Process credit card payments and manage petty cash
  • Support Customer Care Associate in busy periods, leave or absences
  • Create Scheduled Reports within CRM system
  • Managing Expenses Forms
  • Maintaining/updating the list of Retailers on company website
  • Buy staff birthday cakes, cards etc etc and update birthdays in company calendar (new members)
  • Working 2 x Trade event shows each Financial Year

Profile
  • 2-3 years Wholesale or Retail Customer Service experience
  • Previous Office/Team Administration or similar role experience
  • Experience using NetSuite 
  • Intermediate level MS Excel
  • High attention to detail and accuracy with data entry
  • Happy disposition and a team player 
  • Problem solver and able to use initiative
  • Experience contributing toward sales targets ideal
  • Exceptional verbal & written communication skills

Job Offer

Join an award-winning Australian Retail business who are leaders in their market with a collaborative culture and friendly team.

Permanent position - ASAP start!

Offering $55,000 - $60,000 + super + bonus


Interested? Click the 'Apply Now' button ASAP!

If you have any questions or would like to have a confidential discussion, please call Elmira Naghizadeh in our Sydney office on (02) 9195 2951.