Service Desk Analyst

Job Details

$65000 - $70000 per annum
Job Type
over 2 years ago
  • Prestigious Law Firm
  • Level 1 and 2 technical support
  • Internal role - Sydney CBD
  • Provide support to the IT Helpdesk Support team in responding to requests, either in person, by telephone or via the Helpdesk ticketing system;
  • Perform first-level diagnosis and troubleshooting support to end-users related to the firm's computer hardware, software, mobile devices and technical tools and products;
  • Ensure that allocated tasks and requests are actioned and communicated in a timely, efficient and professional manner, learning and using appropriate methodologies to support our high level of customer service;
  • Set-up new employees as directed, including issuing assets, ensuring that all appropriate policies and procedures are adhered to;
  • Processing departing employees as directed, ensuring that all appropriate policies and procedures are adhered to;
  • Provide support in the set-up and management of IT equipment for firm meetings and events;
  • Management of firm IT assets, including maintenance of appropriate registers;
  • Provide training in the operation of IT assets and services as necessary; and
  • Resolve hardware fault, including printers, desktops, laptops, docks, mobile phones, and monitors

  • Ideally at least 2+ years proven experience in an IT Support role (Previous experience in another professional services firm would be desirable)
  • Solid IT technical knowledge, with a good general knowledge of IT systems and solutions, in particular Microsoft Office and Windows OS (Versions 7 and 10)
  • Ability to fully own customer requests, and see through to complete closure
  • Team player
  • Common sense/Initiative
  • Ability to prioritise work
  • Attention to detail

Contact details: Jessica Meadows 0291952924