Operations Manager - Broker Services

      High profile role

•      People Leadership

•      Assist various initiatives and projects across Broker Services

Client Details

Retail Financial Services


Assist in the provision of appropriate system solutions and services to the Broker Team, specifically around electronic loan processing platforms. This role is also required to assist in various initiatives and projects that involve the Broker Services area. Understanding the Sales Systems and Sales Processes with the ability to propose recommendations around optimisation and upgrades. Manage, coach and develop Broker Systems and Broker Lifecycle teams. Engagement with stakeholders such as Key Lender contacts, Franchisees and Brokers. Maintain strong relationship with Platforms and Distribution growth to ensure smooth running of day to day activities. Contribute to and implement initiatives / projects / process improvements under direction of Senior Manager and Broker Services. Assessing which activities can be moved to Salesforce and then drive the implementation and manage day-to-day operational aspects of projects and scope.

  • Good knowledge of electronic loan processing platforms ie ApplyOnline
  • Understanding of the lifecycle of the broker, i.e. onboarding, channel changes and off boarding
  • Ability to identify and document system and business process deficiencies and recommend solutions
  • Lead by example, set standards and drive the delivery of outstanding customer experience
  • Experience in regulatory requirements in a financial services environment
  • Strong analytical skills
  • Strong commercial acumen, stakeholder engagement and influencing skills
  • Excellent written and verbal communication skills
Job Offer

Our client offers a competitive remuneration package, flexible working environment, career development, and an extensive range of wellbeing and benefit offerings.
Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Corin Roberts in our Sydney office on (02) 9195 2929