Customer Service Officer

Job Details

East Ryde
Job Type
over 2 years ago
  • Innovative & global leader of specialised Medical Devices
  • Delivering exceptional service & processing medical orders
  • Macquarie Park | $30/hr + super | Onsite parking

Client Details

Our client is a leader in their market of Medical Devices and Equipment renowned for some of the most innovative and cutting-edge technologies. Currently seeking an experienced Customer Service Rep to provide support and assist with processing orders. They have a consistent track record of success which is driving growth and new opportunities to arise. They are currently seeking a temporary Customer Service Officer to join their team a soon as possible on a long-term contract.

  • Register and process incoming orders within allocated dispatch timelines
  • Manage and maintain work flow processes
  • Maintain company database of customer information/details
  • Track orders from dispatch to delivery
  • Maintain strong working relationships with external and internal stakeholders
  • Handle customer enquiries; product info, stock, pricing, order/delivery status etc
  • Investigate and resolve problems; including credits & returns
  • Maintain company database of customer information/details
  • Liaise with warehouse, dispatch, 3PL providers, to ensure smooth process

  • Previous Customer Service/Order Processing experience
  • Ideally from FMCG, pharmaceutical, medical device or related industry
  • Some understanding of demand planning
  • Excellent verbal and written communication skills
  • Manage a busy workload and adhere to deadlines
  • High level of data entry skills - speed and accuracy
  • Exceptional attention to detail
  • A true team player with a strong work ethic
  • Self-motivated and able to use initiative
  • Must have experience using ERP systems - ideally JDE/JD Edwards
  • Intermediate MS Office skills

Job Offer

Join a leading global Medical Devices company with a dedicated focus and commitment to improving the health and lives of people. A friendly and supportive team with a great culture and environment, offering industry leading training and market leading remunerations and benefits.

Temporary on-going contract

Offering $30/hour + super

Close to public transport and onsite parking available

Only suitable candidates will be contacted


Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Elmira Naghizadeh in our Sydney office on (02) 9195 2951.