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Windows 10 Deployment

Job Details

Location
Sydney
Salary
$80000 - $90000 per annum
Job Type
Contract
Ref
BH-8011
Posted
4 months ago
  • Migration and swap refresh approach
  • Next day and on going support
  • Global Financial Service - CBD

Deployment Win10 (Migration and Swap Refresh Approach):
  • Sending email/comms to end-user to confirm migration schedule.
  • Initiate user data backup from old Workstation
  • Verify Workstation is ready for migration. Steps will be defined in the RunBook
  • Initiate automated task sequence if required.
  • Install tested user specific applications from software center, local share or physical, media as required and documented
  • Complete validation and function tests once asset is ready prior UAT by end-user to provide acceptance Criteria
  • De-install existing system and leave in assigned area. This may include boxing, labelling, inventory register.
  • Complete all required reports or checklists provided
  • Assisting end-user for UAT testing and signoff via remote desktop once pc/laptop is ready.
  • Work together with the BAU colleagues on asset inventory update
 
Next day Support:
  • Provide role of 1st level triage support to the end user upon completion of the deployment as well as other tasks that the deployment technicians can perform.
    • Basic Operating System based trouble shooting.
    • Mapping of network drives and connections of peripheral components
    • Simple “How To” questions such as “changing system date and time” etc
    • Dispersal / handout of end user support FAQ’s if required.
    • Install tested user specific applications from software center, local share or physical media as required and documented by re-image
 
  • Report all incidents into the Lead and ensure if resolution cannot happen immediately, the user has the appropriate support mechanisms to resolve the event.
 
Infrastructure & Ongoing End User Support
  • Manage and resolve requests/support tickets
  • Provide 1st /2nd level Support on IT requests/incidents
  • Communicate to users relating to IT Incidents/Outages and changes
  • Require to work on shift when necessary 
 
Relationships & Communication
  • Provides superior client experience and strengthens relationship with business partner.
  • Collaborates with colleagues across the organization to get things done.
 
Consultant: Jessica Meadows 0291952924