Service Desk Engineer

Job Details

$75000 - $80000 per annum
Job Type
almost 3 years ago
  • Senior Level 2 Service Desk Analyst - MSP
  • Prime Sydney CBD location 
  • Project work, Mentor team and work client side

Client Details

This is an excellent time to join an up and coming MSP with an unique close family environment. This organisation prides itself on its close knit friendships within the team and welcomes a like-minded person to build on current relationships internally and externally with clients. This year the team is set to double in size so this is a great opportunity to establish yourself early and grow your career long term with the company. Training will be invested in and team bonding is prioritised.

  • Managing the IT Service Desk and supporting clients in a timely and professional manner
  • Ensuring SLAs and customer service standards are adhered too
  • Health checking & maintaining a range of networks and systems
  • Providing Network and Systems guidance and support to key clients
  • ITIL Service Management
  • Providing technical support to customers utilising a wide array of technologies
  • Deploying, supporting & maintaining managed services platforms
  • Internal & customer-based project work such as implementations / role-outs, testing, research and development, troubleshooting & training
  • Assisting in the maintenance and development of private cloud service offerings
  • Create and updating client documentation on company knowledge base
  • Providing mentoring to junior team members to assist with career development

  • Office 365 setups and migrations experience
  • Administering, configuring and installing virtual environments
  • Configuring and supporting firewall, network switches and wireless access points
  • Implementing and supporting multi factor authentication
  • Configure and setup remote working including RDS, VPN, etc
  • Supporting and maintaining storage appliances including SANs, NAS
  • Installing and configuring Windows Server systems
  • Administering and supporting Active Directory, including group policy, DNS, Site and Services
  • Installing and configuring VoIP devices

Job Offer

This is a permanent full time position.

Consultant: Jessica Meadows 0291952924