Service Desk Analyst

Job Details

$55000 - $65000 per annum
Job Type
over 2 years ago
  • Level 1 technical support - MSP
  • Prime Sydney CBD location 
  • Ideal role for a Junior Service Desk Analyst 
Client Details

This is an excellent time to join an up and coming MSP with an unique close family environment. This organisation prides itself on its close knit friendships within the team and welcomes a like-minded person to build on current relationships internally and externally with clients. This year the team is set to double in size so this is a great opportunity to establish yourself early and grow your career long term with the company. Training will be invested in and team bonding is prioritised.

  • Managing the IT Service Desk and supporting clients in a timely and professional manner
  • Ensuring SLAs and customer service standards are adhered too
  • Health checking & maintaining a range of networks and systems
  • Providing Network and Systems guidance and support to key clients
  • ITIL Service Management
  • Providing technical support to customers utilising a wide array of technologies
  • Deploying, supporting & maintaining managed services platforms
  • Internal & customer-based project work such as implementations / role-outs, testing, research and development, troubleshooting & training
  • Create and updating client documentation on company knowledge base
  • Assisting in the maintenance and development of private cloud service offerings


  • Administering Office 365 users, groups and application installation
  • Administering Active Directory, user setups and modifications
  • Supporting Windows Desktop environments
  • Support Mac iOS desktops
  • Supporting Microsoft Office Applications
  • Setting up mobile devices including iOS and Android
  • Configuring and building new computers
  • Administering and supporting VoIP devices
  • Administering and supporting printers

Job Offer

This is a permanent full time position.

Consultant: Jessica Meadows 0291952924