Customer Service Representative

Job Details

Macquarie Park
$55000 - $65000 per annum, Benefits: super + more
Job Type
over 2 years ago
  • Global Healthcare & Medical Devices Company
  • Assist in the operations and processing of surgical orders
  • Macquarie Park | Competitive salary & employee benefits

Client Details

A global Healthcare and Medical Devices company who are renown leaders in the industry for their innovative technology, services and dedicated commitment to improving peoples lives. They are also actively involved and support several community, patient support, charity and medical research organisations. Due to success and growth they are seeking an experienced Customer Service Representative to join their team in Macquarie Park, assisting with customer accounts, orders, queries, updates.


  • Handle customer inquiries and process incoming orders using SAP
  • Respond to & follow up inquiries via email & phone
  • Contact customers for order updates or issues
  • Maintain information on company database
  • Track orders from dispatch to delivery
  • Maintain positive relationships with customers, staff and colleagues
  • Investigate and resolve problems, incl credits & returns
  • Liaise with warehouse, dispatch, 3PL providers, to ensure smooth process

  • Customer service experience in the health/medical or similar industry
  • Must have experience using SAP - processing orders & invoices
  • Excellent verbal and written communication skills
  • Manage busy workloads and deadlines
  • High level of data entry skills - speed and accuracy
  • Exceptional attention to detail and problem solving skills
  • Team player & collaborative
  • Work planning & organisation
  • A self-starter who shows initiative
  • Ability and desire to improve systems and processes

Job Offer

Join a leading global Healthcare and Medical Devices company with a dedicated focus and commitment to improving the health and lives of people. A friendly and supportive team with a great culture and environment, that offers industry leading training and market leading remuneration and employee benefits.

12 month fixed-term contract

$60k - $65k + super + additional benefits

Macquarie Park location

Only suitable candidates will be contacted


Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Elmira Naghizadeh in our Sydney office on (02) 9195 2951.