Service Desk Analyst

Job Details

$50000 - $70000 per annum
Job Type
almost 3 years ago
  • Law Firm - Sydney CBD - Internal technical support
  • Attractive salary - level of experience dependent
  • 12month fixed term contract with progression to permanent




As part of a team of 10 IT support analysts you will have a breadth of IT technical knowledge and skills to liaise with internal customers over the phone and face to face. Your focus will be to trouble shoot and problem solve level 1 and level 2 IT related issues and escalate to level 3 when required. You will work with SLA's and be flexible with your working hours on a rotational roster and some weekends as required.





  • Level 1 phone support nationally across all locations
  • Level 2 face to face internal customer support in Sydney office
  • Identify and escalate unresolved issues to 3rd level support
  • Windows 7, Outlook 2010, VMWare
  • Document Management - Worksite, Printing support (security swipe)
  • Remote Access support, Audio Visual support, Tablet and iPhone support


To be considered for this role you will need to have:





  • Minimum 6 months technical support experience
  • Minimum 1 year exceptional customer service skills
  • Previous experience providing technical support/customer service via telephone

Job Offer

This is a full time position located in Sydney CBD. Beautiful new office environment, supportive team and highly experienced management team. This is initially a 12 month fixed term contract with full benefits with a view to permanency.
Jessica Meadows 0291952924