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Service Desk Analyst

  • Prestigious Law Firm
  • Level 1 and 2 internal IT support
  • CBD location - Beautiful office and great location 


Job description:
  • Provide support to colleagues either over the phone, via email or in person, and resolve their computing problems / requests in a timely manner
  • Follow standard Service Desk operating procedures – accurately log Service Desk requests and incidents using the Service Management logging tool
  • Manage open requests and incidents and escalate as required
  • Perform Hardware and Software installations
  • Trouble shoot Hardware and Software issues

Requirements: 
  • Similar experience in a professional services environment
  • Previous experience in a similar role – phone, email and face to face support
  • Information Technology or technology related degree
  • Microsoft Certification
  • ITIL Foundation Certificate (nice to have)

If you are open to new opportunities and feel that this role closely aligns with your skill set and what you are looking or please don't hesitate to apply. Consultant: Jessica Meadows