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Customer Service - Patient Support

  • Global Healthcare & Medical Devices Company
  • Provide support for remote home medical devices
  • Macquarie Park | 6 month temp contract

Client Details


Global Healthcare and Medical Devices company in Macquarie Park, renown leaders in the industry for their innovative technology, services and dedicated commitment to improving peoples lives. They are also actively involved and support several community, patient support, charity and medical research organisations.

Description


This is not your average customer service role, it involves and demands a lot more care and quality service. The main objective is to provide phone support to elderly patients for their at-home medical devices.
  • Inbound and outbound patient calls - approx 60 calls/day
  • Answer calls received via the care line
  • Respond and resolve queries received via phone & email
  • Pro-actively contact patients regarding their device
  • Prepare and send patient communication letters

Profile
  • Experience in outbound & inbound call centre/customer service, ideally in healthcare or medical
  • Display patience and composure in challenging situations
  • Excellent interpersonal skills & high EQ (emotional intelligence)
  • Exceptional verbal & written communication
  • Highly organised and time managed
  • Confident with technology & multiple systems/platforms
  • Intermediate MS Office skills
  • Touch type rate of 40 words/minute or more ideal
  • Team player who can also work autonomously
  • Enthusiastic, self-motivated and positive
  • Reliable, punctual & well presented
  • High attention to detail
  • Ability to multi task & work under pressure
  • Fast learner & able to use initiative

Job Offer

Join a leading global Healthcare and Medical Devices company with a dedicated focus and commitment to improving the health and lives of people

A friendly and supportive team with a great culture and environment

Immediate start | Macquarie Park location

Hours of work are 8:30am to 5:00pm 

Temporary 6 month contract with potential to extend further

Hourly rate is between $28/hr - $30/hr + super



Interested? Click the 'Apply Now' button ASAP!

If you have any questions or would like to have a confidential discussion, please call Elmira Naghizadeh in our Sydney office on (02) 9195 2951.