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Customer Service Representative

  • Top 200 ASX listed Consumer Durables Company
  • Professional telephone customer support services
  • North West - Perm - $52k - $55k + super

Client Details

Our client is a top 200 ASX listed company and leading supplier of household and commercial Consumer Durable products. They are seeking an experienced Customer Service Representative to join their team ASAP.


Description


This is a fast-paced and busy telephone-based role that involves multiple tasks, prioritizing competing demands and all within allocated deadlines.
  • Complete records of telephonic interactions, orders and accounts
  • Handle customer enquiries, commuicating delivery dates & anticipated delays
  • Resolve customer complaints
  • Investigation and follow up regarding goods returned and procedures
  • Checks inventory and notify inventory controller of orders that would deplete stock
  • Liaise with Account Managers regarding issues due to stock, delivery scheduling and merchant problems
  • Confers with warehouse/distribution to expedite or trace missing or delayed shipments
  • Provide responses to Internet questions as required
  • Identify and communicate opportunities to increase the efficiency of inbound activity
Profile
  • Experience in busy customer service or call center environment
  • Ideal experience with Building & Construction supplies &/or Consumer Durables
  • Excellent verbal and written communication skills
  • Manage a busy workload and use initiative
  • Able to work under pressure and adhere to strict deadlines
  • High level of data entry skills - speed and accuracy
  • Exceptional attention to detail
  • A true team player with a strong work ethic
  • Self-motivated and able to use initiative

Job Offer

Join a top 200 ASX listed company, who are leading suppliers of household and commercial Consumer Durable products across Australia.

Permanent position

North West location

$52,000 - $55,000 + super + bonus


Interested? Click the 'Apply Now' button ASAP!

If you have any questions or would like to have a confidential discussion, please call Elmira Naghizadeh in our Sydney office on (02) 9195 2951.

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