Customer Service Representative

Job Details

Bella Vista
$52000 - $55000 per annum, Benefits: super, bonus
Job Type
over 2 years ago
  • Top 200 ASX listed Consumer Durables Company
  • Professional telephone customer support services
  • North West - Perm - $52k - $55k + super

Client Details

Our client is a top 200 ASX listed company and leading supplier of household and commercial Consumer Durable products. They are seeking an experienced Customer Service Representative to join their team ASAP.


This is a fast-paced and busy telephone-based role that involves multiple tasks, prioritizing competing demands and all within allocated deadlines.
  • Complete records of telephonic interactions, orders and accounts
  • Handle customer enquiries, commuicating delivery dates & anticipated delays
  • Resolve customer complaints
  • Investigation and follow up regarding goods returned and procedures
  • Checks inventory and notify inventory controller of orders that would deplete stock
  • Liaise with Account Managers regarding issues due to stock, delivery scheduling and merchant problems
  • Confers with warehouse/distribution to expedite or trace missing or delayed shipments
  • Provide responses to Internet questions as required
  • Identify and communicate opportunities to increase the efficiency of inbound activity
  • Experience in busy customer service or call center environment
  • Ideal experience with Building & Construction supplies &/or Consumer Durables
  • Excellent verbal and written communication skills
  • Manage a busy workload and use initiative
  • Able to work under pressure and adhere to strict deadlines
  • High level of data entry skills - speed and accuracy
  • Exceptional attention to detail
  • A true team player with a strong work ethic
  • Self-motivated and able to use initiative

Job Offer

Join a top 200 ASX listed company, who are leading suppliers of household and commercial Consumer Durable products across Australia.

Permanent position

North West location

$52,000 - $55,000 + super + bonus

Interested? Click the 'Apply Now' button ASAP!

If you have any questions or would like to have a confidential discussion, please call Elmira Naghizadeh in our Sydney office on (02) 9195 2951.