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Service Desk Analyst

  • 12 month fixed term contract
  • Prestigious Australian owned professional service
  • Level 1 and 2 support internal IT support

 
Key Responsibilities

As part of a team of IT support analysts you will have a breadth of IT technical knowledge and skills to liaise with internal customers over the phone and face to face. Your focus will be to trouble shoot and problem solve level 1 and level 2 IT related issues and escalate to level 3 when required. You will work with SLA's and will need to be flexible with your working hours on a rotational roster as some weekend work could be required. 

 
Candidate Profile

To be successful in this role, you will have the following experience:
  • 2-4 years' experience in level 1 and level 2 IT support providing outstanding customer service delivery to internal customers.
  • Level 1 phone support via telephone and remote
  • Level
  • Identify and escalate unresolved issues to 3 2 face to face internal customer supportrd level support
  • Windows 7, Outlook 2010 and VMWare
  • Document Management - Worksite and Printing support (security swipe)
  • Remote Access support, Audio Visual support, Tablet and iPhone support
  • Professional services experience highly regarded