Service Desk Analyst

• 12 month fixed term contract
• Prestigious Australian owned professional service
• Level 1 and 2 support internal IT support

 
Key Responsibilities

As part of a team of IT support analysts you will have a breadth of IT technical knowledge and skills to liaise with internal customers over the phone and face to face. Your focus will be to trouble shoot and problem solve level 1 and level 2 IT related issues and escalate to level 3 when required. You will work with SLA's and will need to be flexible with your working hours on a rotational roster as some weekend work could be required. 

 
Candidate Profile

To be successful in this role, you will have the following experience:

• 2-4 years' experience in level 1 and level 2 IT support providing outstanding customer service delivery to internal customers.
• Level 1 phone support via telephone and remote
• Level
• Identify and escalate unresolved issues to 3 2 face to face internal customer supportrd level support
• Windows 7, Outlook 2010 and VMWare
• Document Management - Worksite and Printing support (security swipe)
• Remote Access support, Audio Visual support, Tablet and iPhone support
• Professional services experience highly regarded