November 2, 2018. Harvard Business School performance expert and best selling author Anna Lucia MacKay addressed a packed house of selected guests in the FutureYou executive recruitment offices to discuss the importance of emotional intelligence in the workplace. As you'll hear in the video highlight reel, Anna Lucia stresses that today's leaders, first and foremost, must pass their own emotional intelligence test if they have any hope of inspiring their teams and succeeding in business. 

The Four Mindsets - How to influence, motivate and lead high-performance teams, is her latest best selling offering.

In her Emotional intelligence book, she explains not only what EQ is but also why it is so fundamentally important today. She goes beyond explaining that it is of a way of interacting with the world taking into account feelings, emotions and abilities such as self-awareness, motivation, empathy, mental agility and impulse control. People with higher emotional intelligence are more likely to feel more satisfied and more effective in life, because it is their ability to recognise their own feelings that makes it possible to understand those of others and to, therefore, have a greater capacity to influence and motivate them.

Emotional intelligence is critical to running a successful company, as was made clear by the topic's pioneer, Daniel Goleman, who stated 

"The rules that govern the world of work are changing. Nowadays we are not only judged by how smart we can be either by our training or experience, but also by the way we relate to ourselves or to others. "

The skills and competencies of emotional intelligence

Essentially there are two major aspects to consider

1. The ability to adapt to changes, and 

2. Team building. 

"If there is a secret to success, it is the following: understand the other's point of view and see things through their eyes". Henry Ford.

The most important emotional competencies can be grouped as follows:

Political awareness, influence, ability to lead teams.
Motivation toward achievement, initiative and adaptability.
Confidence in oneself, empathy, and the ability to develop other people

Some of the personal skills that are integral to a high EQ and can be developed are:

  • Self-control
  • Self-awareness
  • Empathy
  • Mental health
  • Integrity
  • Adaptability
  • Innovation
  • Motivation
  • Commitment
  • Reliability
  • Optimism
  • Initiative

So, how do you develop emotional intelligence?

Very few of us are born with an admirably high EQ. Fortunately, emotional intelligence is something that we can improve on personally and help development in others. There are methods to develop our emotional responses to situations. And in today's fluid and increasingly automated business environments, the need to do so is paramount. While machine learning is advancing in 'left brain' skills, that's to say, technical, mathematical, systematic skills, they're not advancing anywhere near as well in 'right brain' terrain. Innovation, imagination, complex problem solving and teaching, for example, are human characteristics. That's the future of business. 

The first step to regulating your emotions is to know yourself. You have to know yourself before you even attempt to know others. Before trying to explain what is happening or talking about feelings, values and broaching defects, you need to be able to both grasp your own emotional reactions, and express effectively in words those feelings to elicit the best response from others. Broadly speaking, this is about empathy

Knowing yourself, being able to motivate yourself, seeking to be a better person and wishing to improve relationships should be the main focus for heightening your emotional intelligence. It's the way to differentiate yourself, your colleagues and your business, which is the further key to success in the future. 

Unsurprisingly, you'll attract higher performance in a conducive environment, whereas negative emotions are known to decrease productivity. 

The benefits and advantages of emotional intelligence in the company.

  • Better motivation
  • Better work climate
  • Better communication in the company
  • Better perception of oneself as a person and at work
  • The processes of change and improvement are more bearable and speed up
  • The workers are more responsible
  • Increase efficiency and effectiveness of people and equipment at work
  • Leadership is reinforced
  • Improves profitability in the company

The emotional intelligence of your company as a whole must start with the individual, the leader. 

According to Goleman's research, leaders with high EQs are motivated, generate enthusiasm and display a greater capacity for teamwork because they positively influence the moods of others.

To improve the development of emotional intelligence within your company you must create a level of confidence and self-awareness in both yourself and others. Additionally, as Anna Lucia MacKay points out, you need to clearly define your objectives and expectations to ensure everyone is pulling in the same direction, to the best of their abilities, for the best business results.  

The Four Mindsets - How to Influence, Motivate and Lead High-Performance Teams is the ultimate handbook for every manager —from team leader to CEO—HR professionals, management consultants, trainers, coaches, and mentors charged with the responsibility of developing today's modern leaders.

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