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Customer Service Officer
- Posted 04 April 2024
- Salary$42.07 per hour
- LocationBathurst
- Job type Temporary
- DisciplineBusiness Support
- ReferenceBH-15137
Job description
Business Analyst
Government sector – Bathurst
Full time - 6 month Contract position
Client Description:
Join a respected government department as a Customer Service Officer plays a pivotal part in updating Client Information databases holding information about clients.
Core Requirements:
The role will support work to achieve KPI’s that are to be met.
Tasks of the role may include (but not limited to):
Key challenges of this role
Experience:
Apply Now: If you are a dedicated and reliable Customer Service Officer, please click the button or contact Tamsin Clark at tamsinclark@future-you.com.au with any questions.
Government sector – Bathurst
Full time - 6 month Contract position
Client Description:
Join a respected government department as a Customer Service Officer plays a pivotal part in updating Client Information databases holding information about clients.
Core Requirements:
The role will support work to achieve KPI’s that are to be met.
Tasks of the role may include (but not limited to):
- Data entry into forms to request work from service providers & Seeking quotes from service providers
- Word processing in Microsoft products and Departmental customer information databases
- Minute taking during meetings e.g. Case Conferences
- Office administration tasks such as printing, copying, filing, scanning and data entry
- Appointment booking via phone or emails
- Liaise with other government agencies for key client documentation
- General purchasing including credit card transactions & purchase orders.
Key challenges of this role
- Providing accurate, quality and timely administrative services to the local office.
- Appreciating the nature of services that caseworkers provide to clients, in order to provide quality clerical support to a casework team and prioritise the demands of the team.
- Capacity to work well independently and within a environment of fluctuating workloads and changing priorities.
Experience:
- Microsoft Product experience – Word, Excel, Outlook, MS Teams
- Sound admin background (preferred)
Apply Now: If you are a dedicated and reliable Customer Service Officer, please click the button or contact Tamsin Clark at tamsinclark@future-you.com.au with any questions.